Carolyn & Sean

October 25, 2024
El Dorado Royale
Riviera Maya, Mexico

Carolyn
&
Sean

October 25, 2024
El Dorado Royale
Riviera Maya, Mexico

We know there are many online places to book a room. However, the couple is really counting on you to book here, on their website, so you are part of their room block. They are planning an incredible experience for you which requires your room reservation. Ensure you are part of the group by booking into their room block here.

Please know that many resorts require guest rooms to be booked within the couple’s room block. The hotels usually charge a minimum of $100 per person to attend the wedding events if you do not book one of the rooms the couple is holding. To avoid extra fees, please make sure to book here.

IMPORTANT INFORMATION

Book By

As a courtesy to the couple, please book your room by making your room deposit before January 19, 2024. This lets the couple know who is attending so they can plan their wedding events for the correct number of guests. Missed the deadline? That’s ok, it happens. Please still book your room here and we will work on confirming for the room for you. Inventory and group rates will be subject to availability.

Deposit

The deposit for the room is $400 per room, plus the cost of Cancel Insurance if accepted.

Final Payments

All rooms must be paid in full by June 27, 2024. There is a $50 late payment penalty applied to reservations that are not paid in full by this date. If the reservation is not paid in full within 7 days of the final payment date, the reservation will automatically cancel and all payments will be forfeited.

Dates, Rates & Availability

We are holding a set number of rooms, categories and rates for October 23-28, 2024. You may request to stay before and after these dates, but we will need extra time to request availability and rates with the hotel before we can confirm your room. Because our room block inventory is limited and guests are booking at different times, we cannot guarantee availability of rooms or rates, and we cannot be held responsible should rooms sell out or rates increase. We do our best to ensure that we have a variety of room options for you to choose from, but booking early will help! As the saying goes… first come, first served!

There is a 3-night minimum stay for all guests.

Revisions

We understand that you may need to revise your reservation after your room is booked. Revisions such as changing dates, room category or room occupancy may affect the price of your room and are subject to availability, current resort policies, current rates and the Refund Policy. Your Group Manager will provide details based on your revision inquiry before any changes are requested.

There is no fee for the first revision on a room as long as it is completed prior to the final payment date. Any additional revisions, and revisions made after the final payment date, will incur a $50 revision fee. Revision fees are non-refundable, and must be paid at the time of the revision. Revision fees are in addition to any price increase resulting from the revision itself.

Please note: the room block closes 45 days before travel. Revisions are not allowed after the room block is closed. Please reach out to your Group Manager for more details regarding the specific revision you need to make.

Refund Policy

For rooms booked within a Room Block, the initial minimum room deposit, revision fees, and late payment fees are non-refundable. Any additional payments made are refundable until the final payment date. After the final payment date, all payments made are non-refundable. If you have insurance, any potential refunds will be based on the policy purchased.

Insurance

Romance Travel Group cannot be held responsible for the decisions of the Couple should they choose to cancel or reschedule their wedding group room block. If the Couple cancels or reschedules their wedding, all rooms booked will be subject to the terms of the cancellation or reschedule. Cancellation or reschedule changes may include, but are not limited to, changes to travel dates, destination, resort, room category availability, rate increases, cancellation policies, and payment deadlines. Changes to the group made by the Couple do not change the Refund Policy

Cancel Insurance

We believe that your upcoming trip is a significant investment which you should protect, and therefore strongly recommend accepting Cancel Insurance. With Cancel Insurance, you can cancel up to the day before departure for any reason. Simply call us or the number in your travel documents at any time prior to the day of departure to confirm your cancellation and receive a complete refund, minus the cost of the insurance. Once the Cancel Insurance policy is purchased, it cannot be canceled, refunded or transferred. For guests sharing a room, if one person in the room accepts insurance, everyone else in the room must also have insurance. Cancel Insurance is only available at the time of deposit and covers your room reservation only. If you decline Cancel Insurance when making your initial reservation, you will not be able to add it later.

Per the Refund Policy, all payments may be non-refundable if Cancel Insurance is declined. If you would like a more comprehensive travel insurance policy that includes coverage for things like medical emergencies, lost luggage, evacuation, trip delay and the like, you will need to purchase a policy from Allianz, Travel Guard or another travel insurance provider of your choice. If you have questions about travel insurance, please ask us!

New rooms booked after the final payment date are not eligible for Cancel Insurance.

Cancel Insurance is $195 per person.

Passports

A US valid passport book is required for all travelers, regardless of age. Many countries require passports to be valid for at least 6 months after you return home. For more information regarding passports and entry requirements, please visit www.Travel.State.Gov. Rooms and rates are valid for United States passports holders only. We are unable to make room reservations for non-US passport holders.

Airport

When you book your flights, be sure you fly into the Cancun airport, code CUN.

Flights

Flights are not included with our room block. Usually the best time to book a flight is 5-6 months prior to travel when all airlines have their schedules available. We recommend using Google Flights to research fares or set up fare alerts, but then book directly with the airline you're flying with. Fares are the same everywhere, but you'll get much better service working with the airline instead of sites like Orbitz or Expedia. Remember to also check www.Southwest.com as their flights only show up on their own website.

Airport Transfers

Roundtrip airport transfers (the ride between the airport and resort) are a service included with your room reservation. To confirm this service for you, we will be sending you emails so you can submit your flight itinerary via the Flight Link. Your flight itinerary must be submitted via the Flight Link by September 10, 2024 to confirm airport transfers for you. If we do not have your flight itinerary by this date, you will need to arrange and pay for your own transfers. There are no refunds for unused transfers.

The transfers included will pick you up at the airport on the day we have you checking in at the resort and bring you back to the airport on the day we have you checking out.

Cancun Tourist Tax

Starting April 1, 2021, all travelers departing from Cancun will be required to pay a Tourist Tax. This tax is not part of your room or flight reservation totals. The tax is approximately $10-$11 US per person (varies by the exchange rate) and must be paid by everyone 16 years and older. The payment can be made using the site linked below, or at the airport when you depart Cancun. To complete the form, pay the tax and print your receipt/save your QR code, please visit http://visitax.gob.mx/

Room Categories & Bedding

We are holding a limited number of rooms in each of the categories listed below. Please request the room and dates you’d like. If for any reason we are unable to confirm your room request, we will contact you to discuss available options. If there is a specific room category not listed that you’d like to request, please let us know so we can check availability and pricing.

Bedding refers to the bed configuration in the room, like one king or two doubles. Specific bedding requests can be made to the resort on your behalf, but these requests are not guaranteed. Most resorts do not sell rooms with specific bed configurations unless noted in the room category name. For example, if you see a “Junior Suite King” category, this means the room is guaranteed to have one king bed. A “Junior Suite” could have one king or two doubles because the name does not specify bedding. Likewise, if you do not see a triple rate listed for the room you’d like, we cannot book three adults in that room. If you have questions about bedding configurations and options, please reach out to us so we can help.

Room Pricing

Dear Wedding Guests,

While our group booking window has closed, we still want to help with your room reservation. We are no longer holding rooms or group rates, but if you can provide us with the details of your desired reservation, we will work with our partners to try to secure a room and rates for you. Please complete the quote form below so we can check availability and rates. We'll reply via email with a custom quote based on the options that are available.

At Your Service

Your Romance Travel Group Team

Your dedicated Group Manager is:
Shannon Jacobson
507-550-1137
Shannon@RomanceTravelGroup.Com

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